Maybe they just can’t find things??? I have never been proud of Citizens, nor am I happy dealing with them as an agent or agency,but in Florida for Home Insurance, it is a necessary evil. Customer service is much better, but wait times are still dificult and if you ask 4 people the same question, we get 4 answers most of the time. However all things being said, at least  there  may not be the Fraud issue we thought and that should keep our Florida legislators a little more at ease. Please read more of the Story below;